My Services, Fees, Direct Billing, Booking, Late Arrival, and Cancellation Policy
I provide trauma-informed, neuroscience-guided counselling & psychotherapy for adults, youth (13+), couples, and families. Whether you're navigating trauma, grief, anxiety, burnout, ADHD, relationship challenges, or major life transitions, therapy is tailored to your unique needs, goals, and nervous system.
Sessions are available:
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In-person in Nanaimo, BC
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Virtual throughout British Columbia
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Canada-wide virtual services where permitted under my professional registrations
1
Individual Therapy (13 + Years Old)
50 Minutes — $150
A focused session tailored to your goals, whether you're navigating trauma, grief, anxiety, burnout, ADHD, relationship challenges, or life transitions. Therapy is trauma-informed, neuroscience-guided, and personalized to your needs.
2
EMDR Therapy (13 + Years Old)
50 Minutes — $150
EMDR (Eye Movement Desensitization and Reprocessing) is an evidence-based therapy that helps the brain process distressing experiences so they no longer feel as overwhelming. It can be effective for trauma, PTSD, anxiety, and other experiences that remain "stuck." EMDR may be integrated into your treatment plan when clinically appropriate.
3
Couples & Family Therapy
50 minutes — $165
Support for improving communication, strengthening relationships, navigating conflict, parenting challenges, and working through life's transitions together.
4
Extended Therapy
80 minutes — $200
Ideal for clients who benefit from additional time for deeper therapeutic work, EMDR processing, complex trauma, or when working through multiple concerns.
5
Virtual Therapy
50 Minutes — $150 | 80 minutes — $200
I offer secure virtual psychotherapy throughout British Columbia, as well as Canada-wide virtual services where permitted under my professional registrations.
Virtual therapy provides the same personalized, trauma-informed, neuroscience-guided care as in-person sessions, with the added convenience of connecting from wherever you have a private space and a reliable internet connection. Sessions are held securely through Jane App—no software download is required. Simply click the secure link sent to you and join your appointment from the comfort of your home or another location of your choice.
Virtual therapy is an excellent option for busy professionals, parents, caregivers, those living in rural or remote communities, or anyone who values the flexibility of online care.
Direct Billing
Direct billing is available with many insurance providers, including:
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Canada Life
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GreenShield
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Manulife
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Medavie Blue Cross (Veterans Affairs Canada)
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Pacific Blue Cross
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Sun Life
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TELUS Health compatible plans
Please check with your insurer to confirm your coverage.
Booking, Cancellation & Late Arrival Policy
Soma House Counselling & Psychotherapy is a solo practice. To make booking and scheduling as convenient as possible, I use the secure Jane App so clients can book, reschedule, cancel, join a waitlist, complete forms, access receipts, and review upcoming appointments online.
Book or manage your appointments: https://somahouse.janeapp.com/
Jane online-booking tutorial:
https://jane.app/guide/booking-an-appointment-online-for-patients
Cancelling or Rescheduling
I understand that life happens and plans sometimes change. Each appointment is reserved specifically for you, so I kindly ask that you provide as much notice as possible. Short-notice cancellations and missed appointments can make it difficult to offer that time to someone else who may be waiting for support.
You can cancel or reschedule through:
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Your secure Jane account
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Email at contact@somahouse.ca
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Text at 250-228-7662
Please avoid leaving a voicemail, as I am often in back-to-back sessions and may not receive it before your appointment.
Cancellation Fees
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24 hours or more notice: No charge
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Less than 24 hours’ notice: Full scheduled session fee
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Missed appointment or no-show: Full scheduled session fee
Late Arrivals
If you are running late, please let me know as soon as possible by email or text.
Because appointments are often scheduled back-to-back, a late arrival may result in a shorter session. Your appointment will still end at its originally scheduled time, and the full session fee will apply.
Appointment Reminders
Jane sends automatic email reminders three days and 24 hours before your appointment. You may also enable text-message reminders through your Jane account.
Reminders are provided as a helpful convenience but may occasionally be affected by technical issues, email filters, outdated contact information, or notification settings. Clients remain responsible for keeping track of their scheduled appointments, which can be reviewed at any time through their secure Jane account.
Illness and Unexpected Circumstances
I recognize that some circumstances are beyond your control. Cancellation fees may be waived in situations such as a medical emergency, family bereavement, or natural disaster.
If you develop cold, flu, COVID-19, or other contagious symptoms before an in-person appointment, please stay home and contact me. When appropriate, your appointment may be changed to a secure virtual session so you can continue receiving support while helping keep everyone healthy.
Thank you for helping me maintain a respectful and reliable appointment schedule that supports consistent care for all clients.
Warmly,
Farnaz Farrokhi-Holmes, MA Comms, MACP, RCC, CCC
Founder and Sole Practitioner
Soma House Counselling & Psychotherapy
